Aol retention manual

Download Aol retention manual




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Date added: 11.01.2015
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Right click AOL Employees Slander Vincent Ferrari On Company Time Jul 19, 2006 - A slipped copy of the official "AOL Retention Manual" in all its 80 pushy pages made its way into the paws of our brother in consumerism, who Jul 18, 2006 - Our big brother Consumerist scored a major find today — a mole sent a copy of AOL's manual (cover designed by Fox News) for "customer Jul 18, 2006 - Consumerist has gotten hold of a copy of AOL's "retention" manual for customer service reps. Upon opening, the flowchart, “Guide to a Jul 19, 2006 - And finally, here is the full AOL retention manual, along with flowchart. Inside was the eighty-one paged "Enhanced Sales Training for AOL Retention Consultants" manual. Jul 18, 2006 - Inside was the eighty-one paged “Enhanced Sales Training for AOL Retention Consultants” manual. Upon opening, the flowchart, "Guide to a Jul 20, 2012 - Inside was the eighty-one paged 'Enhanced Sales Training for AOL Retention Consultants' manual" which showed that in fact, "customer Jul 19, 2006 - AOL Retention Manual Revealed — In August of 2005, America Online settled with the office of NY Attorney General Eliot Spitzer over The AOL customer retention manual http://consumerist.com/consumer/exclusive/aol-retention-manual-uploaded-in-full-188310.php There it is.This is the manual that the notorious AOL rep was AOL followed a variety of practices in its early incarnation as a "walled garden" . On July 19, 2006, AOL's entire retention manual was released on the Internet.
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changed March 12, 2015